We will refund any items that you are not completely happy with when you return it to us in saleable condition in accordance with the requirements detailed in our terms and conditions and are received by us within 10 days from the date you receive the order, for any reason including change of mind. Refunds will be credited to your original method of payment within 7 days of us receiving the item and refund being approved. Please note that shipping charges may apply in certain circumstances as detailed in the terms and conditions.
We do not refund, exchange or issue credit notes on sale items and gift cards. All sale items sold are regarded as final purchases, so please order carefully. If you are unsure about sizing, colour, etc. Please do not hesitate to email Wanderluxe baby & co and we will do our absolute best to ensure your questions are answered prior to placing an order.
For any item/s received damaged, we must be notified within 10 days of receipt of the item via email to firstname.lastname@example.org Beyond this time, unfortunately wanderluxebaby and its freight cannot be held liable for damages.
By purchasing a pre-order product you agree and understand there is a wait time and understand this timeframe can vary due to different circumstances. wanderluxe baby will update and inform their customers on any changes through this process. You are unable to issue a refund while waiting for product. All pre-orders are final. Once you receive your product then the Australian Return Procedure And Conditions apply.
Please be aware when choosing your shipping method. If an international customer, wanderluxe baby would advise to use shipping with tracking, however if the customer decides to use AirMail NO TRACKING they understand wanderluxe baby or the customer can NOT track their parcel. wanderluxe baby can provide proof of shipment (receipt) but is unable to provide tracking details. The customer understands that when selecting no tracking, Wanderluxe baby is not liable for product once dispatched.
Please contact Wanderluxe baby & co HQ if you have any questions regarding our policies.